Blamo Closing
Refunds & Delivery
Straight answers about what you get when you buy from Blamo Closing — and what happens if it’s not for you.
What you get when you buy
Every guide is a PDF. When you pay, it unlocks in your account instantly. Here’s the exact flow:
- You check out through Stripe. Stripe emails you the receipt.
- The moment payment goes through, the guide unlocks in your account — no waiting, no code sent by email.
- Your download shows up on the thank-you page right after you pay, and it stays in your account under Your purchases forever. Log in anytime to download it again.
There is no code email. Delivery is the account unlock — if the guide shows up under Your purchases, you have it. If you can’t find it, log in and check Your purchases before anything else.
The refund policy
You have 30 days from the date of purchase to request a full refund — if you haven’t downloaded the guide.
- Single guide: if you haven’t downloaded it, you get a full refund.
- Complete Package or Team License: if you haven’t downloaded any of the unlocked titles, you get a full refund.
- If you’ve downloaded the guide (or any title, for a bundle or license), the refund is declined.
Why the line at the download? Because the product is fully delivered the moment it downloads. A digital file can’t be handed back, so the policy draws the line where it’s fair to both sides: before you take the product, the money is yours again; after you take it, the sale is complete. That’s the whole policy — no fine print beyond it.
See the format before you buy
Every guide follows the same format — a professionally designed PDF you can read on any device. See a watermarked preview of the Sales Rep Starter Kit — three real pages, so you can see exactly what you’re buying before you spend anything. You should know what you’re getting.
How to request a refund
Two ways:
- From your account page.
- Email us from the Contact page (blnctm@gmail.com) — include the email address you used to buy.
We review each request. If you haven’t downloaded the guide, we issue the refund to your original payment method (Stripe handles the return) and revoke the unlock in your account.
Why this policy
We’d rather you not buy than buy something you didn’t want. Digital products can’t be un-delivered — once a PDF is downloaded, it’s yours and we can’t take it back. This policy protects both sides: it gives you a full 30 days to decide, and it keeps the store honest so paid-for training stays paid-for. Nobody should feel stuck with something they didn’t want, and nobody should expect a free library after taking the product. If you’re on the fence, read the guide and decide with confidence.
Delivery FAQ
How do I get my guide after paying?+
Your guide unlocks in your account the moment payment goes through. The download button appears on the thank-you page right after checkout, and it's always waiting under Your purchases whenever you log back in. There's no code email — delivery is the account unlock. Stripe emails you the receipt, but the guide itself lives in your account.
I didn't get a receipt — what now?+
Receipts come from Stripe, and they usually arrive within a minute or two. Check your spam or promotions folder first. If it's still not there, email us from the Contact page and we'll sort it out. Either way, your guide is in your account under Your purchases — a missing receipt doesn't affect your download.
Can I get a refund if I've downloaded the guide?+
No — once the guide is downloaded, it's fully delivered and can't be taken back, so the refund is declined. If you haven't downloaded it, you have 30 days from purchase to request a full refund. See the full policy on the Refunds page.
How does the Complete Package or Team License delivery work?+
The Complete Package is one purchase that unlocks the entire library — every current title, English and Español, plus every future title, all in your account after a single checkout. The Team License gives a manager the whole library too, plus a team code that up to 10 reps can redeem when they register (or from their account page). Each rep who redeems gets the full library unlocked in their own account.
Do you sell videos?+
No — everything on the site is reading material: PDF guides, playbooks, and manuals you read on any device. No video, no audio courses.
Is my payment secure?+
Yes. All payments go through Stripe Checkout, the same payment processor used by millions of businesses. We never see or store your card details.
Can I share a guide with my team?+
Individual guides are for the buyer — that's what keeps the training affordable. If you want to train a whole team, the Team License covers up to 10 reps for a single price, and each rep gets their own account and downloads.
Questions? Contact us